What We Did
The long-term goal is to make sure the system stays competitive by adding new features upon APVKvik request. The most important task for us was to identify risks and shortcomings in the system and explain them to the customer so they can be properly addressed. This was crucial for ensuring system stability/reliability in the long run.
After evaluating these risks, we agreed on a plan for aligning feature development and system modernization/maintenance work and this dual approach continues to this day.
The system itself has an extensive question database, industry-oriented question templates, visual statistics dashboard, really effective result tracking and action plans. The surveys can be created using templates, establishing a perfect balance between custom and standard. Based on PHP, the platform combines original framework-less code with Symfony components.
Significant system improvements over the last couple of years include:
Extended assessment reporting, helping the customers review the feedback from their employees, identify problem areas, and plan improvements;
Simplified new customer onboarding for large system resellers;
A mobile-friendly application for employees, streamlining their interactions with the system and replacing the old user interface;
Case reporting functionality, allowing employees and admins to easily report health and safety problems in the workplace;
A system security assessment using OWASP methodologies, further raising the bar against security threats.
We also continuously scale the system, replacing outdated parts with improved new alternatives and ensuring a consistent technical direction.